Every Veraluxe piece is carefully prepared with precision and care. Quality takes time — and we believe it is worth the wait.

In-stock orders: order preparation usually takes 2–3 business days.

After shipment: standard shipping usually takes 7–10 business days, while express shipping usually takes 3–5 business days.

Custom orders: preparation time may vary depending on the selected product, materials, stone options, and design details. For custom-made jewelry, please refer to the timeline confirmed with our customer service team before placing your order.

You can track your order using the order number or tracking number provided in your shipping confirmation email. You can also use the Track Order page or contact our customer service team for help.

Yes, we ship internationally. Shipping fees and delivery time may vary depending on your location, selected shipping method, customs processing, and local delivery conditions.

Please check our return, refund, and exchange policy before placing your order. Return eligibility may depend on the product type, condition, customization, and timing of the request.

You may be able to exchange an item for a higher-price item or the same item in a different size, depending on availability and policy conditions. Please contact customer service for confirmation before returning any item.

Absolutely. Moissanite is a stunning and highly durable gemstone, making it an excellent alternative to diamonds. It offers exceptional brilliance, clarity, and long-lasting sparkle.

Moissanite is not a fake diamond — it is a premium, lab-grown gemstone with its own unique beauty. To the naked eye, it looks nearly identical to a diamond and can even pass standard diamond testers due to its similar thermal conductivity.

Moissanite engagement rings are increasingly popular because they are extremely durable, ethically sourced, more affordable than diamonds, customisable, timeless, and elegant.

They retain their sparkle indefinitely without clouding or losing clarity.

The primary difference lies in origin and composition.

• Mined diamonds are naturally formed in the earth.
• Lab-grown diamonds are created in laboratories under controlled conditions but are chemically identical to mined diamonds.
• Moissanite is a distinct lab-grown gemstone with exceptional brilliance and fire.

All options are beautiful — the choice depends on personal preference, budget, and ethical considerations.

Yes. We offer custom jewelry in a variety of metal options, including 925 sterling silver, 10K gold, 14K gold, 18K gold, platinum, and other precious metals depending on the design.

Gold options can usually be customized in yellow gold, white gold, or rose gold, including 10K, 14K, and 18K gold options.

For custom orders, metal availability may depend on the ring design, stone size, setting style, and production requirements. If you would like a specific metal or finish, please contact us before placing your order and our team will confirm the available options.

Yes. Our moissanite pieces come with a certificate of authenticity, confirming the stone type and key product details.

For lab-grown diamond jewelry, certified stones may include an independent grading report from recognized laboratories such as IGI, GIA, GCAL, or other trusted gemological institutions, depending on the specific stone and product.

For natural diamond jewelry and custom orders, certification depends on the diamond’s size, grade, and sourcing requirements. Certified natural diamonds may include reports from recognized laboratories such as GIA, IGI, HRD, or other reputable gemological labs.

Certificate details vary by product and will be clearly stated on the product page or confirmed with you before production or shipment. If you need a specific type of certificate for a custom order, please contact us before placing your order.

Please refer to the size and measuring guide available on the product page or through our sizing guide section to ensure the best fit. If you are unsure, contact our customer service team before ordering.

Yes. We can provide real product photos before shipping so you can check the details, stone appearance, setting, and overall finish before the package leaves us.